Fax2Mail – Error Status Codes

In your Fax2Mail interface https://fax2mail.easylink.com/ under the “Sent Items” tab, you can click on any sent fax to see a status code that will help you determine the outcome of the transmission. The following is an exhaustive list of Fax2Mail status codes:

BLOC
Fax number is blocked or invalid. A number may be invalid if it has non-numerical characters in it. The fax was not delivered.

BUSY
The fax was not delivered because the fax machine was busy each time Fax2Mail dialed.

DISC
The fax machine disconnected, usually because of a fax protocol error, or because the receiving fax machine ran out of paper. The fax was probably not delivered.

ERR
This code is used for unknown errors in faxing. The fax was not delivered.

EXP
Retry has expired. The message was not delivered.

FRM
Invalid “from” name specified. The message was not delivered.

ICPT
The fax was not delivered. This indicates that the fax number is probably wrong or has changed, or there was a phone line issue. An operator or a recording may have intercepted the call to indicate the call could not be completed. This is occasionally a problem in calling overseas locations, where phone lines may be few and in great demand.

NOAN
The destination fax machine did not answer. It could have been turned off, or it may have been out of paper. Also, the number may be wrong, or a person or answering machine picked up upon each attempted delivery.

NOFN
The fax was not delivered. You will see this code if you have tried to send a fax in fine mode to a machine that cannot receive fine print quality faxes.

NOFX
The fax was not delivered. The machine that answered the call did not provide a valid fax machine response, or the fax machine disconnected — usually because of a fax protocol error or because the receiving fax machine ran out of paper.

PAGC
After Fax2Mail sends a fax page, the receiving machine is expected to respond with a confirmation that the page has been received. If you see this code, it means that the receiving fax machine did not respond. Fax2Mail will not consider a fax to be sent unless such a signal has been received for every page. However, it is possible that the recipient has received the fax, especially if the receiving fax machine failed to signal a confirmation on the last page.

PRO
There was a processing error. The fax was not delivered.

PVOC
The fax was not delivered. Fax2Mail detected a human voice answering the phone rather than a fax machine sequence. Even if you are sure that the fax number is valid, we suggest dialing the number on your phone to double-check. Many fax machines share a voice phone line. Busy circuits could cause an operator recording to come on line instead of the call getting through. Alternately, the fax modem may have interpreted the signal it received as being within the range as that of a human voice.

SENT
The fax was delivered successfully.

TFDD
The fax number has too few dial digits. The fax was not delivered.

TMDD
The fax number has too many dial digits. The fax was not delivered.

TRAN
Translation error. The fax was not delivered.

UNCC
Unknown country. The fax was not delivered.

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