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How do I access my VoiceMail on my Voice Pilot Hosted phone system?

These instructions are for E Street Voice Pilot Hosted products:


METHODS TO ACCESS VOICEMAIL:

Access Voicemail from your desk phone:
– Press the Messages button
or dial “*123
– Enter your passcode (PIN)
– Follow the instructions for access voicemail features†

Access Voicemail from an outside phone:
– Call yourself (10 digit DID or Main Number + Extension)
– Enter “*” at the greeting
– Enter your passcode and follow the prompts†

Access Voicemail from your Voice Pilot Web Portal:
– Access your E Street Voice Pilot Web Portal to hear your voicemail messages:
https://hmv1.estreetvoip.com/


NOTE: Be sure to reset your default PIN and password to the web portal, to your own.
Password requirements are:

  • At least 8 characters long
  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 1 digit
  • At least 1 special character (! % * _ -)
  • NOTE: Allowed special characters are: a-z, A-Z, 0-9, ! % * _ -.

~~~~~~~~~~~~~~~~~~~~~~~~
† LIST OF VOICEMAIL COMMANDS

Top Level Options – Available Commands:
1 Messages (when new or old messages are present)
2 Change Folders
3 Advanced Options – not applicable
4
5
6
7
8
9
0 Mailbox Options
* Help (replay menu)
# Exit

Mailbox Options – Available Commands:
1 Record Unavailable Message
2 Record Busy Message
3 Record Your Name
4 Record Your Temporary Greeting
5 Change Your Password
6
7
8
9
0
* Return to the Main Menu
#

During Message Playback – Available Commands:
1 Go to First Message
2 Play Current Message from Beginning (no header)
3 Advanced Options
4 Previous Message (if present)
5 Repeat Current Message
6 Next Message (if present)
7 Delete Message
8 Forward Message
9 Save Message
0 Pause Playback
* Rewind by 3 seconds
# Fast Forward by 3 seconds

NOTES:
E Street discourages using the voice mail system for forwarding and saving voice mail messages (numbers 8 and 9 above). These functions work fine but are cumbersome to use. If the customer needs these functions, we recommend enabling voicemail to email.

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