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What level of support can I expect with my E Street Cloud Server VPS?

With your E Street VPS “Cloud Servers” E Street supports the Cloud Server virtualization level hardware, datacenter environment, Domain Name (DNS) administration, and upstream carrier Internet connectivity – but does not support the software and content installed on your server, including the operating system and its configuration, add-ons or control panels etc.

When you purchase your E Street Cloud Server VPS, you will be given a server that is “Internet Ready” with a baseline security setups and an operational installation with unrestricted root access allowing you and your sysadmins/webmasters, to manage and customize these services as needed.

 


 

What is a “Managed VPS”?
If you would like add “Managed” services to your Cloud VPS Servers, we do offer this add-on option. Managed VPS provides E Street sysadmin additional support to your Cloud VPS, including; service monitoring, operating system and application infrastructure layer support, enhanced backups management and tier 2 direct technical guidance.

With Managed VPS you receive; Installation, Configuration, Troubleshooting, Monitoring, Patching INCLUDED for the following:

  • Linux RHEL/CentOS 7
  • CentOS RHEL/6
  • MS Windows Server 2008/Server 2012
  • Plesk/Odin and cPanel Server Control Panels (CP) support
  • Apache Web Server in default supported CP environments and operating systems
  • IIS (Windows) Web Server in default supported CP environments and operating systems
  • Managed Security Configurations Troubleshooting for current CP supported environments and operating systems
  • Custom SSL certificate installs
  • VPS level Firewall management with IPTABLES
  • Enhanced Backups with granular file restoration capability
  • Mail Server configurations and troubleshooting for current CP supported server environments under with; Courier, Qmail, Postfix and Kerio Connect Advanced Mail Servers
  • FTP/SSH access within current CP supported SSL environments

Contact your E Street representative to add Managed VPS to your Cloud Server plan.

 


 

Services not included with Managed VPS, but additional support available are:

  • Website Content Management System (CMS) and HTML Design
  • MySQL/MS SQL Database environments
  • PHP application and CMS troubleshooting and development
  • Enhanced Managed Security configurations, VPN/Private Networking consulting
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