E Street VoicePilot VoIP Frequently Asked Questions:
1) What if my Internet connection is down. Will I have phone service?
If your Internet connection goes down you will not be able to receive any data over that connection. That includes VoIP phone calls. There are a number of ways this can be addressed. To protect from a power failure, you should have a UPS system powering your Internet router and your VoIP hardware. To make sure you always receive your inbound calls, the VoIP system can be programmed to ring an alternate number like a cell phone if you don’t answer. It can also be programmed to simultaneously ring multiple numbers so that you will always be able to get the call regardless of where you are. The system can also send the caller to voicemail so they may leave a message. A notice of that message can be sent via text to your cell phone so you are reminded to get your messages. These kinds of features are simply NOT available on traditional phone lines and lend greatly to the disaster recovery capabilities of VoIP
For outbound calls, it’s always a good idea to retain an alternate method of calling. If your Internet connection is down, you will probably not be able to make outbound VoIP calls. In this scenario you will want to have a traditional land line or cell phone available.
2) How is 911 handled in VoIP?
With E Street’s VoicePilot product, each phone number is registered to a specific physical address. If you dial 911, the call will be routed to the appropriate call center for your registered address. The operator will also be able to “see” that address. HOWEVER, since VoIP is a portable service, if you use the equipment away from your registered address, the operator will have no idea where you are and the call will still be routed to the closest 911 call center based on your original registered address.
3) What kind of new hardware or software is needed?
E Street supplies numerous types of VoIP hardware so please check with us for the most appropriate device for your situation.
4) Can I keep my existing phone number?
In most cases, yes. However, porting your phone number can be a lengthy and tricky process depending on who your existing phone company is. Again, touch bases with us to discuss the options.