Support
We're here to help.
Our fanatical commitment to customer service remains the No. 1 reason thousands of loyal customers believe in E Street and recommend our solutions.
Top Issues - Email
Supported Email Configurations are:
- Microsoft 365 Business Email solutions
- E Street Kerio Connect Enterprise Mail servers
Setup Help see the Email Lookup Tool.
For technician assisted setup of various mail clients and mobile devices with Basic (POP/IMAP) mail servers at E Street IT support rates:
Open a support ticket
or Call 877.378.7338
or email: support@estreet.com
For Email settings and help with mail programs (Outlook etc.) device (iPhone, Android etc) setups
- See the Email Lookup Tool
- Any Trouble – Open a support ticket
or Call 877.378.7338
Email programs sometimes have a mind of their own – see this article for top answers to issues – Go to KB Article
And see the Email Lookup Tool.
Webmail allows you to access your email from any computer with internet access. It can be handy for traveling or a helpful troubleshooting tool. For example @estreet.com mail users go to E Street Webmail. Username is your full email address, and your mailbox password. Note: If you have a hosted custom domain name (Ex: john@mydomain.com) you can access your webmail by replacing “mydomain.com” with your domain name for example: https://webmail.mydomain.com.
Check your Webmail location HERE.
By default your spam filter sends you quarantine notices with a link to the filter admin interface, but users can access it any time Here. For an Intro to the E Street Spam & Virus Filter Go to this KB Article.
To see if E Street Spam & Virus Filter is enabled on your domain see the Email Lookup Tool.
Bulletins
Top Issues - Digital Voice
Voice Pilot Fax is E Street’s easy to use electronic fax service. To learn more about Desktop Email Faxing Go to this KB Article
Web control panels are available for Voice Pilot Hosted Digital Voice systems. See this KB Article.
Typically voice quality issues such as choppiness, echo, or one way audio are symptoms of overloaded bandwidth, trouble with bandwidth, or local network troubles such as malware, routers and firewalls. Open a Ticket with support and we can help identify the issue and troubleshoot.
For accessing Voicemail with E Street Voice Pilot systems See This KB article.
Tools, Tips & Downloads
Here’s some links to handy utilities and sites that folks may find useful Go to this KB Article.
A very Important article for E Street users – with information and links to keep your services running Go to this KB Article.
Here are links to several policy and declaration docs here at E Street: Our Privacy Policy , and Acceptable Use , Billing Policy and MASTER Terms and Conditions, PCI and DSS Statement, and for the E Street Data Center our Information and Data Security Compliance Statement, and last but not least CPNI.
