Voice Pilot Enhanced Services

Not all of these services are available or enabled for every user. Please contact E Street Support for help or advice on how to use these. Many of the settings can be quite tricky and cause unexpected issues with your phone line or call routing. These Enhanced Services are found in the Online Self Care […]

Debunking Common Misconceptions about VoIP Technology

Voice over Internet Protocol (VoIP) technology has revolutionized the way we communicate. Despite its widespread adoption, there are still several misconceptions surrounding VoIP that may prevent businesses and individuals from fully embracing its benefits. In this article, we aim to debunk some of the most common misconceptions about VoIP, shedding light on the truth behind […]

Be Careful of ChatGPT

Free photos of Cyber

ChatGPT is everywhere in the news these days. And for good reason. It marks a major departure in how people can find information and interact with the massive amount of content that exists on the Internet. If you haven’t tried it yet, you can read more about it here: ChatGPT There is however a disturbing […]

Using USB Adapter and WIFI support with Voice Pilot Polycom VVX phones

E Street Voice Pilot Polycom VVX desk phones (VVX 411, VVX 450, 350 etc. with UC Software 5.8.0 or later) support wireless LAN connectivity by using the Obihai USB Wi-Fi Dongle with all supported Voice Pilot Polycom VVX phones that support USB. Polycom VVX phone users are able to connect to the network wirelessly with […]

Benefits of using VoIP Call Recording

The E Street VoicePilot VoIP platform is very flexible and feature rich. Call Recording & Archiving is built in to the system. This feature can be enabled by E Street. Depending on the client’s needs, there may or may not be an additional charge for service. Contact E Street Support for more information or to […]

Call Forward – Line Unavailable or Unreachable

The VoicePilot phone system has the ability to know if your physical phone, (Polycom, etc.), is online or not. There is a setting called Call Forward Line Unavailable that will allow you to forward your incoming calls to a user specified number if your phone is offline. This feature is very useful in the event […]

CRM Usage with E Street VoIP

E Street’s VoIP platform can integrate with a number of the most common CRM or Customer Relationship Management programs. Customer Relationship Management (CRM) is a business strategy that provides companies with an opportunity to manage their own previous, present, and planned interactions. E Street VoIP allows users to integrate, test, select some of the log […]

Microsoft Productivity Score Overview

Productivity can be challenging to track, no matter where employees are working. How do you know they’re using their tools as effectively as possible? How can you enable them to adopt best practices? These are questions that managers often ask themselves. If they’re looking at the wrong things, it can get in the way of […]